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Complaint Handling Procedures

If you are unhappy with our products or service, please contact us as soon as possible.

You can complain in writing or verbally at any time to:

Methodist Insurance Office plc
St Ann’s House
St Ann’s Place
M2 7LP

Tel: 0345 606 1331
Fax: 0345 604 6302

Our promise to you

We will aim to resolve your complaint within one business day.

To resolve your complaint we will:

  • Investigate your complaint diligently and impartially within Methodist Insurance

  • Keep you informed of the progress of the investigation

  • For more complex issues, we may need a little longer to investigate and we may ask you for further information to help us reach a decision  

  • Respond in writing to your complaint as soon as possible.

If you are not satisfied with our response, or if we have not completed our investigation within eight weeks, we will inform you of your right to take the complaint to:-

The Financial Ombudsman Service
Exchange Tower
E14 9SR

Tel: 0800 0 234 567

If you have bought your insurance online, you can also register your complaint on the Online Dispute Resolution website, which has been set up by the European Commission.

This complaints handling procedure does not affect your right to take legal proceedings.

Talk to our team

Measuring satisfaction

We regularly ask our customers how satisfied they are with the service we provide

Methodist Insurance PLC (MIC) Reg. No. 6369. Registered in England at Beaufort House, Brunswick Road, Gloucester, GL1 1JZ. Methodist Insurance PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, Firm Reference Number 136423.