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By reporting your claim immediately we will be able to provide you with the best possible service.  We have made the process of reporting a claim as simple as possible by removing the need to complete a paper claim form. 

Call our Claims department on 0345 60 61 331.

If you have any suggestions about how we could improve our service, or if you’re not satisfied with the way we have dealt with a claim and would like information about our complaints procedure, please contact:

Claims Director
Methodist Insurance PLC
Beaufort House
Brunswick Road


Our claims promise

  • We’re here to help when you need to make a new claim – 24 hours a day, 7 days a week

  • You can claim by telephone, by email or online

  • For new property claims we will respond quickly and within a maximum of one working day

  • New personal injury claims will be reviewed and a considered response provided to you within a maximum of 3 working days

  • We will give you the name and direct contact details of the specialist  who is handling your claim, so you always know who to talk to for help, advice and support

  • We will keep it as simple as possible, guiding and assisting you through your claim

  • We have carefully chosen our suppliers, working with proven specialists to provide you with the support you need in resolving your claim

  • We will pay your claim within one working day of agreeing the settlement amount

  • We will defend claims made against you for personal injury robustly, where we have the evidence to do so

  • We will look for cover and will not hide behind the small print, paying you exactly what you are entitled to, quickly and without fuss.

Contact us

Call our Claims department on:

0345 60 61 331

Our Guiding Principles on handling abuse claims

Our approach to managing PSA claims.

99% claims customer satisfaction

99%* of our customers told us they were satisfied with the service they had received.

*Based on 142 responses to Methodist Insurance half year claims satisfaction survey 2017.

Measuring satisfaction

We regularly ask our customers how satisfied they are with the service we provide

Methodist Insurance PLC (MIC) Reg. No. 6369. Registered in England at Beaufort House, Brunswick Road, Gloucester, GL1 1JZ. Methodist Insurance PLC is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, Firm Reference Number 136423.