Methodist claims contacts

If you need to claim, our specialist claims team are on hand to support you. You can register a new claim 24 hours a day, 7 days a week.

Our claims promise outlines how we will handle your claim:

• We’ll look at your policy cover to see how we can best compensate you. If we can resolve the claim when you first contact us – we will.
• We give you direct access to the expert claims handler dealing with your case
• We aim to keep things as simple as possible, offering you guidance and assistance throughout the life of the claim and responding to enquiries within one working day.
• We will look for cover, paying you exactly what you are entitled to, quickly and without fuss.
• We will take a proactive approach in protecting your best interests and we’ll always consult you before making any decisions on liability.

Delivering on our promise means delivering excellent service to every customer.

• 99% of our customers had overall satisfaction with their claims experience.

(Based on 124 responses to Methodist Insurance claims customer survey, 2024)

If you are not satisfied with our response, or if we have not completed our investigation within eight weeks, we will inform you of your right to take the complaint to The Financial Ombudsman Service.