Methodist claims contacts

If you need to claim, our specialist claims team are on hand to support you. You can register a new claim 24 hours a day, 7 days a week.

General claims enquiries

Make a claim

If you need to make a claim – please contact us on the number below so we can provide you with help and support.

0345 606 1331

Email

Methodist Insurance Claims
Beaufort House
Brunswick Road
Gloucester
GL1 1JZ
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Legal expenses

Whether you are looking to make a claim or access the Legal Advice Helpline please call DAS directly.

0345 601 2791

Learn more about legal expenses

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Home emergency insurance

Home insurance customers have access to our rapid response team of fully qualified and approved contractors.

0345 268 8470

Learn more about home emergency

Claims promise

Our claims promise outlines how we will handle your claim: 

  • We’ll look at your policy cover to see how we can best compensate you. If we can resolve the claim when you first contact us – we will.
  • We give you direct access to the expert claims handler dealing with your case
  • We aim to keep things as simple as possible, offering you guidance and assistance throughout the life of the claim and responding to enquiries within one working day.
  • We will look for cover, paying you exactly what you are entitled to, quickly and without fuss.
  • We will take a proactive approach in protecting your best interests and we’ll always consult you before making any decisions on liability.

Delivering on our promise

Delivering on our promise means delivering excellent service to every customer, every day. In 2018, customers who had their claim settled were very or extremely satisfied with the following aspects of our service:

  • 95% the knowledge of their claims handler
  • 96% the speed of settlement 
  • 96% their overall claims experience.

Feedback and complaints

If you are unhappy with our products or service we would like to hear from you. Please contact us as soon as possible with the details of any dissatisfaction.

0345 606 1331

Email

Methodist Insurance Office plc
St Ann’s House
St Ann’s Place
Manchester
M2 7LP

Complaints

How we handle your complaint

We will aim to resolve your complaint within one business day.

To resolve your complaint we will:
 
  • Investigate your complaint diligently and impartially within Methodist Insurance
  • Keep you informed of the progress of the investigation
  • For more complex issues, we may need a little longer to investigate and we may ask you for further information to help us reach a decision  
  • Respond in writing to your complaint as soon as possible.

The Financial Ombudsman Service

If you are not satisfied with our response, or if we have not completed our investigation within eight weeks, we will inform you of your right to take the complaint to:

0800 0 234 567

Email

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR