Claims
0345 606 1331
Enquiries regarding exisiting claims can be made between 8am and 6pm, Monday to Friday (excluding bank holidays).
0345 606 1331
Enquiries regarding exisiting claims can be made between 8am and 6pm, Monday to Friday (excluding bank holidays).
Home insurance customers have access to a team of qualified and approved contractors.
0345 268 8470
Please contact the DAS Legal Advice Helpline directly.
0345 601 2791
Our claims promise outlines how we will handle your claim:
Delivering on our promise means delivering excellent service to every customer, every day. In 2020, customers who had their claim settled were very or extremely satisfied with the following aspects of our service:
If you have any suggestions or feedback on our service we would be very happy to hear from you.
We will aim to resolve your complaint within three business days. For more complex issues, we may need a little longer to investigate and we may ask you for further information to help us reach a decision.
If you are unhappy, please contact us as soon as possible on 0345 606 1331.
Alternatively, you can email us a enquiries@micmail.com or write to us at:
If you are not satisfied with our response, or if we have not completed our investigation within eight weeks, we will inform you of your right to take the complaint to The Financial Ombudsman Service.
Email: complaint.info@financial-ombudsman.org.uk
This complaints handling procedure does not affect your right to take legal proceedings.