When Rev Dr Martin Wellings and his wife, Fiona Macdonald, found the ceiling had collapsed at their home, and the carpet in the room below was covered in plasterwork and effluent, they needed help from us and quickly.
‘It was most unpleasant,’ said Rev Dr Wellings, Superintendent Minister for Barnet & Queensbury Methodist Circuit in London.
'The pump in the Saniflo system in the ensuite bathroom on the top floor of the manse had failed. The contents had soaked the lath and
plaster until it came down. The carpet of the room below was ruined, and there was a nasty smell throughout.’
They got in touch with Methodist Insurance Claims Handler Amy Franklin and were ‘delighted’ with the speed and efficiency of her response.
‘It obviously needed dealing with quickly,’ said Rev Dr Wellings.
'Methodist Insurance was very prompt and supportive. We sent photographs of the damage, and they were immediately involved in investigating what had happened and approving our contractor. They kept us informed at every stage, regularly contacted us to see how things were going, and were also very prompt in settling the bills.'
"They relieved us of what would have been a considerable amount of stress."