Flood damage case
How Methodist Insurance turned one couple’s flooding nightmare around with a caring and speedy response.
Kind help and guidance that won’t be forgotten
There are few things worse than having to leave your home, and the precious possessions you’ve accumulated over the years, because of a sudden flood.
After a month of record rainfall in late autumn 2019, rivers and streams across South Yorkshire burst their banks on 8 November, flooding towns and villages.
Mr and Mrs Robinson – who had only moved to their new bungalow, in Tickhill, near Doncaster, five weeks earlier – had to evacuate at short notice, leaving with nothing more than the clothes they were wearing and a few small possessions.
Almost everything else in their home was lost or ruined, and the property itself suffered damage to internal fixtures and joinery.
Providing quick and specialist support
Our claims team contacted the couple the same day and arranged for a restoration company to attend the following morning to begin the clean-up and remove excess water. They would have gone the same day but the severity of the flooding meant access to the whole area was difficult. We also arranged for surveyors and contractors to make the necessary restorations.
Our loss adjuster and claims handler met Mr and Mrs Robinson on Monday, 11 November to discuss their needs. We quickly arranged a same-day payment to help them buy new clothes and take away the worry of hotel bills. At a later date, we also granted funds to secure a nearby rental property, and ordered a furniture package for them as the house was unfurnished.
Helping to provide a stress-free Christmas
Finally, to make Christmas in strange accommodation just a little bit more homely, we sent them a hamper of festive treats.
It was a genuinely terrifying experience. The water was over our waists, and we could have drowned. We lost everything – family photos going back decades, Christmas decorations we’d bought around the world. It was terrible. However, I must say that Methodist Insurance and its contractors were amazing – they literally could not have done a better job.
Claims
Church insurance articles
Managing health and safety in your church
Keeping all those involved with your church and its activities safe is very important. Nobody wants to see anyone suffer an injury.
Church survey and valuation
As a Methodist Insurance church customer, you have access to our team of risk management surveyors.
Organising church events
All entertainment events are subject to the Health and Safety at Work Act. These are the key points to consider when planning and hosting church events and activities.
When to contact us
It is important that you let us know about certain activities and changes at your church. We can provide help and advice and in some cases we may need to adjust your insurance cover.
Church insurance administration
Our Church Shield policy made simple.
Church building works
When planning extensions or alterations to your church this is described as building works. While these works are in progress, it’s important you have adequate insurance in place.
Protecting your Methodist church
To help protect your church, we summarise below some of the things you can do and provide details of where to get more information.
Legal expenses
Here you''ll find an overview of the cover provided in our church insurance policy and details of how to get legal advice or make a claim.